Cancel or modify order specifications
Cancellation of orders for cakes: Our cakes are freshly made to order. We will start preparations for your order 3 days before your pick up or delivery date. After this point, unless there is an emergency circumstance, no cancellations will be accepted.
Instructions for canceling an order: To cancel your order (more than three days in advance), please send the order number you want to cancel or modify by email, telephone, or social media. If you are looking to cancel an order, please also provide your bank account number to facilitate the refund procedure. We limit the number of modifications to one per order.
After receiving your request to cancel the order, we will also leave a message to confirm the change. After the refund is completed, we will notify you that the refund has been completed.
Return and exchange application instructions
We take great care to package our cakes carefully. However, there may be cosmetic damage due to transportation hazards. If the cake is displaced (3-5cm), the side is damaged, cream/decorations have been displaced around the box, or the fruit and chocolate decorative pieces have fallen off, these damages are part of the transportation process and do not fall within the scope of returns and refunds.
We encourage pick-ups for cakes to guarantee that they are intact upon arrival. At the moment, we do not offer general delivery for delicate cakes, such as those with creme frosting.
Since fresh food does not apply to Article 19 of the Consumer Protection Act, our products are not eligible for governmental 7-day returns. According to Article 2, Paragraph 1 of the "Guidelines for the Application of Reasonable Exceptions to the Right to Terminate Communication Transactions": "Commodities that are prone to corruption, have a short shelf life, or are about to expire when the contract is terminated" are described as a "reasonable exception" to the regulation.
The products sold by Succulent are fresh foods as defined by the Consumer Protection Law. After the products are shipped, unless the product itself has significant defects, we do not accept returns. However, we welcome feedback: please message us at Succulent Taipei's social media platforms or via email or phone to let us know how we can make your next order perfect.
If there is a major defect in the product, or the quantity and items do not match the order and need to be exchanged, please call (02) 23116198 on the day of receipt. The store staff will assist in handling returns and exchanges.
We modify our fruits and flavourings on a seasonal basis, so your order may not exactly match our product photos in colour or fruit allocation. Please let us know if you have any special requests or questions about appearance prior to placing an order.
When you submit the return application form, it means that you agree to our return policy and accept that we will handle the invalidation of invoices and related follow-up matters.
How we process returns
We will contact I-Cat Delivery Service to pick up your returned item at your house at no additional cost to you. The detailed process will be explained by our customer service representative when you apply for a return or exchange.
Refund method
After the returned goods are recovered and confirmed by the staff that the quantity of the goods is correct, meets all refund standards, and the required information is confirmed to be correct, we will refund the money to your account within 10 days.
Please provide the correct remittance account in order to complete the refund procedure.
Conditions under which returns aren't accepted
Customized products cannot be returned: please be sure to confirm your needs before placing an order.
If during transportation, due to bumps on the road, the cake is displaced (3~5cm), the side is damaged, cream/decorations have been displaced around the box, or the fruit and chocolate decorative pieces have fallen off, these damages are part of the transportation process and do not fall within the scope of returns and refunds. We encourage pick-ups for delicate cakes. At the moment, we do not offer delivery for delicate cakes, such as those with creme frosting.
Returns for orders that have been eaten or delivered for more than two days cannot be processed. If the returned product is different from the order, or if products are missing from your return package, your return will be affected.
Conditions under which returns cannot be processed
If the remittance account number is incorrectly filled in, the refund may not be processed.
If a paper invoice is requested, but the invoice is not sent back, our service team will contact you to supplement the invoice, and you will be asked to absorb the postage for the supplement.
Within 3 working days after submitting the return application form, if you cannot be contacted due to significant problems with filling in the information, your application will be cancelled.
If you have any other questions, please contact us directly through the order message, and we will answer you as soon as possible!